FAQs

How long does it all take?

It’s a little hard to say exactly, but here’s an example timeline for a typical bespoke gifting project to give you an idea:

Your email or enquiry form pops into my inbox
Within 48 hours I’ll be in touch to arrange a chat
Our initial chat will help me get to know you, your brand and your gifting needs. It will be a great opportunity for us both to ask key questions
Within 72 hours I’ll send through an overview of our discussion and my initial thoughts on your gifts, along with a copy of my T&Cs, for you to review
At this stage, if you’re happy to proceed, a booking fee will be payable to secure a slot in my diary for your gift design
1-2 weeks later you’ll receive a mood board of initial ideas
Over the next 1 week you can review and feedback to me (we can have a catch-up chat if needed)
I’ll provide a detailed and fully costed gift design within 3-4 weeks
Over the next 1-2 weeks I will refine and revise the gift design, depending on your feedback
Once you are 100% happy with the gift design, full payment will be taken for the remaining costs
Over the next 2-4 weeks I will curate your gifts, and get them posted/delivered to your lucky recipients

Ideally our initial chat would take place at least 8 weeks in advance of when you want the gifts to be delivered to ensure there is enough time to get it all just right.

Don’t panic if you’re working to tighter a timescale than this – get in touch and I’ll see what I can do to help in the time you do have available.

At busy times of the year things might take a little bit longer than usual, but I will let you know upfront if that is the case.

How much will it cost?

Each project is costed on a bespoke basis, starting at £220 depending on the scope of the project. This includes a consultation, moodboard, gift design and curation. The cost of all gift items, packaging and postage will then be in addition to this fee.

There are a number of factors that can impact the total cost of your gifts; including: the number and type of items going into them, the combined size and weight, how many individual gifts you need, the level or personalisation required etc.

If you have a maximum spend or per individual gift budget in mind that’s great and I can work within that. If you’re not too sure, don’t worry, we can discuss options during our initial chat and go from there.

When do I pay?

Payment is taken in two instalments:

First instalment: If you’re happy with my initial thoughts and T&Cs, a booking fee will be payable. This covers the initial research stage and secures you a slot in my schedule for the detailed gift design stage. The amount of this fee will depend on the scope of the project and is non-refundable.

Second instalment: On approval of the final gift design, full payment will be taken for all remaining costs.

Do you offer refunds?

As all orders are bespoke I am unable to offer refunds. If you are not satisfied with the gifts or service received please contact me within 24 hours of receipt of gifts and I will work with you to figure out any issues.

Where do you post to?

I can post to anywhere in the UK or Overseas (although some restrictions may apply in terms of what can be sent). All postage/delivery costs will be included in the final costed quote. Depending on the size, weight and contents of the gifts I will post either via standard recorded delivery or a trusted courier service. I can even arrange hand delivery to addresses that are nice and local to my Surrey HQ. I will cater to whatever works best for you and your gifts.